Help desk, server and network monitoring, patch management, backup oversight and monthly reporting for a fixed per-user or per-device fee.
From 650 TRY/user/month
For a mid-size company, building its own IT team with 24/7 shifts, backup expertise and continuous training is often not possible. Managed IT services provide this capacity at a fixed, predictable cost.
Service package
- Help desk: phone, email and portal; level 1 and 2 support, during business hours or 24/7
- Monitoring: health of servers, network, cloud and endpoints; automatic alarms on threshold breaches
- Patching and updates: planned monthly patching with an emergency schedule for critical security fixes
- Backup oversight: daily success checks and a monthly restore test
- Reporting: a monthly service report, SLA compliance and improvement suggestions
Pricing model
A fixed monthly fee per user or per device. For example, for a company of 100 users, business-hours help desk and monitoring start at 650 TRY per user per month.
SLA
For critical incidents a 15-minute response and a 4-hour fix or workaround are targeted. Service credits apply when targets are missed.
Scope of service
- Level 1 and 2 help desk
- 24/7 server and network monitoring
- Monthly patching and reporting
- Fixed monthly fee
Managed IT Services (MSP) — get a quote
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Frequently asked questions
Which vendors' solutions does Omurga offer?
We have 14 technology partners and work vendor-independently. We prepare a comparison table based on need and recommend the best fit with technical reasons. The partners are listed on the Technology Partners page.
Do you also work with small businesses?
Yes. We work from companies with 50 users up to large institutions; for smaller setups managed IT services are offered at a fixed fee per user.
Is the discovery meeting really free?
Yes. The 60-minute discovery meeting and written summary are free. Services such as an in-depth assessment or penetration test are priced separately and quoted in writing beforehand.
Where is my data kept in the managed SOC service?
Log and event data is kept encrypted in our data centres in Türkiye. The retention period (for example 1 year online, 5 years archive) is set in the contract. This answer is for information only; your obligations may vary by sector.
What are the contract term and termination conditions?
Standard terms for managed services are 12 and 36 months; unit prices are lower on 36-month contracts. Termination needs 90 days' written notice. Project-based work ends on the acceptance date.