Frequently Asked Questions

We have 14 technology partners and work vendor-independently. We prepare a comparison table based on need and recommend the best fit with technical reasons. The partners are listed on the Technology Partners page.

Yes. We work from companies with 50 users up to large institutions; for smaller setups managed IT services are offered at a fixed fee per user.

Yes. The 60-minute discovery meeting and written summary are free. Services such as an in-depth assessment or penetration test are priced separately and quoted in writing beforehand.

Log and event data is kept encrypted in our data centres in Türkiye. The retention period (for example 1 year online, 5 years archive) is set in the contract. This answer is for information only; your obligations may vary by sector.

Standard terms for managed services are 12 and 36 months; unit prices are lower on 36-month contracts. Termination needs 90 days' written notice. Project-based work ends on the acceptance date.

When response or resolution targets are missed, an automatic service credit is applied from the monthly service fee. The rates are in the contract appendix.

Project stages, open risks, the status of your service requests, monthly service reports, SLA performance and your documents. You can raise a support ticket from the portal and see past correspondence.

Yes. In the co-managed model we take first-level monitoring and operations and work with your team on matters requiring decisions and business knowledge. Knowledge transfer and training are provided at the end of the project.

Yes. Identity, device management, secure remote access (ZTNA) and help desk services also cover teams working from home and in the field.